As the year progresses, the tourism industry works towards reclaiming its former glory of the past decade and aims to surpass it. Air carriers worldwide have been adopting several measures to ease flying. Many airlines, including Emirates, have been offering full refunds of tickets for flight cancellations due to government orders.
Keep reading with Wego to learn more about the Emirates refund policy, cancellation procedure, and refund conditions.
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Emirates offers a full refund as long as it’s within the conditions of your fare conditions. Even if your flight hasn’t been canceled, you can still request a refund. All eligible tickets can get full refunds.
Alternatively, you can also just keep hold of your ticket and use it to fly later instead. Emirates has extended the validity of tickets and made them more flexible to help with your travel plans. If you still want to cancel, you can do that through the official website and claim a refund. Check the conditions of your fare first, as some tickets are not refundable, or there may be cancellation charges.
All air tickets have fare conditions attached to them which determine the price and refundability of that ticket. The most common conditions to be aware of are whether a ticket is refundable and whether additional charges will be imposed in the event that your travel plans change.
Different fares will have different conditions, and a ticket that allows you to change your travel dates without charge – or to receive a full refund if you cancel your travel plans – will be more expensive but useful if you think your travel plans might change.
Emirates offers various refund policies for different requests.
Emirates will process any refund according to the Fare Conditions advised at the time you purchased your ticket.
In some cases, partially used tickets are non-refundable. For fees that apply for partially used tickets that are refundable, these will be deducted from any amount to be refunded. You may also receive a refund for the unused part of your ticket according to the Fare Conditions applicable to your ticket.
The Emirates team will verify your request and process any refund accordingly once you submit this form.
If you paid for your ticket using Skywards Miles or Business Rewards points, you could receive a refund of unutilized Miles or points and applicable taxes according to the Emirates Skywards or Business Rewards Programme Rules.
Use this option only if you’re requesting a refund for the deposit paid for a UAE visa processed by an Emirates office. To process this request, the passenger must have already left the UAE. Provide the EMD receipt number issued by the Emirates office. This will be on your visa deposit receipt. Please don’t use this option for UAE visas processed through emirates.com or VFS Global partners. Also, note that the fee for processing the visa is non-refundable.
Use this option if we had to change your seat for operational, safety, or security reasons and we were unable to seat you in a suitable alternative in line with our refund eligibility criteria. You can use this refund form only after all of the flights in your booking have been flown. Please enter only the “EMD Receipt” number and not the e-ticket number to avoid any problems with your request.
You are eligible for a refund only if Emirates cannot provide you access to lounge services.
If you made a change to your booking on emirates.com on or after 7 March 2020 and paid a change fee online, you may be eligible to have a refund of this fee.
If your plan changes due to COVID-19, you can change the date of your Emirates ticket now for free of charge and fly at a later date. Make sure that your details are up to date in the booking section of your Emirates profile, keep your ticket safe and make the change on the official Emirates website .
You can only request a refund if Emirates is not able to provide you with excess baggage services.
There’s no cancellation or refund fee. However, the service fees and taxes will be deducted from the refund amount. The refund will be processed to the card you used to purchase your ticket.
Some fees and charges may apply to making changes to your booking, depending on the fare conditions of your ticket. If you make changes through Manage your booking, you’ll find which charges will apply for penalties or additional taxes.
To cancel your tickets:
To process a refund:
If you had booked your flight tickets through a travel agent, use the refund form if you bought your ticket more than 24 months ago. If you bought your ticket within the last 24 months, contact your travel agent for a refund.
While there is no specific portal to check your refund status with Emirates, the amount will usually be processed in the actual form of payment within 7-10 business days. You can also contact them via its round-the-clock available help desk.
Although all the executives available at Emirates Airlines customer service are considered to be quite responsive, when it comes to the refund policy, the airlines need to check a lot of things at their end too. They need to check the eligibility criteria applicable to the ticket that must be canceled and refunded, which takes a considerable amount of time to process.
