How should I report a claim?

Call Citizens First toll free at 866.411.2742 or contact your agent as soon as you become aware of or suspect damage. The Claim Service Center is available 24 hours a day, seven days a week.

You can report a claim to Citizens, at no cost, even before you know the full extent of damage. Citizens claims specialists will work with you to make sure any covered damage is repaired quickly, safely and with high-quality workmanship.

If possible, have the following information available when you call:

• Your policy number, which can be found on your Policyholder ID card or the front pages of your policy information package
• Your contact information, including any temporary addresses or phone numbers
• Damage description (example: "A tree limb fell on the roof," "Lightning struck the house")
• Mortgage company information (if applicable)

Call even if you are missing some of this information. Our claims specialists will be able to assist you.

You also can refer to the claims brochure Reporting a Claim in Four Easy Steps for steps in reporting a loss. En español

In addition, policyholders can report a claim online by using the Citizens online service, myPolicy.

• Commercial
• Personal